Prague airport rated as one of the best in Europe

Václav Havel Airport in Prague has won, based on the results of the passenger survey, the Airport Service Quality Award 2021.

The Airports Council International (ACI), the professional association of the world’s airports, rewards each year the airports whose services are deemed the most satisfactory by travellers.

Václav Havel Airport in Prague won this award in the category of European airports with 15 to 25 million passengers handled for the fourth consecutive time.

“The COVID-19 pandemic continued to have a major impact on passenger traffic in 2021 due to constantly evolving measures and new expectations affecting the perception of the airport experience. For us, this award is a symbol of recognition that we have taken the right direction and that we have fulfilled our obligations to all our customers. I would especially like to thank our employees, because it is thanks to them that we have won this award for the fourth time in a row”, says Jiří Pos, Chairman of the Board of Prague Airport.

Based on data collected in 2021 from more than 370,000 surveys, 111 awards were won by 88 airports around the world. The prize categories include the best airports by size (passengers per year) and by region, as well as the best hygiene measures by region.

“After a second year of the pandemic, this year’s Airport Service Quality (ASQ) award winners particularly reflect leadership in customer experience during the most challenging time in our industry’s history,” ACI’s Global Managing Director, Luis Felipe de Oliveira, said, “We are extremely proud of their outstanding leadership in delivering the best customer experience.”

To see the list of winning airports, please visit the AIC website.

About Airports Council International World

Airports Council International (ACI), the trade association of the world’s airports, was founded in 1991 with the aim of fostering cooperation between its member airports and other partners in world aviation, in particular the Organization of the International Civil Aviation, the International Air Transport Association and the Civil Air Navigation Services Organization.

By representing the best interests of airports at key phases of policy development, ACI makes a significant contribution to ensuring a safe, secure, efficient and environmentally sustainable global air transport system. As of January 2022, ACI serves 717 members, operating 1,950 airports in 185 countries.

ACI’s ASQ program is the world’s leading airport customer experience measurement and benchmarking program. ASQ offers 640,000 individual surveys per year (pre-COVID19) in 50 languages ​​in 91 countries.

Berta D. Wells