DoubleCloud Level 2 Support Engineers | Expats.cz
We are building a brand new support team and looking for talented and enthusiastic team members who will provide support and problem solving for some of the most innovative startups and mature technology companies in the world today.
About DoubleCloud and our project
We were the creators of the first ClickHouse managed service in 2018, with over 500 customers. Our engineers contribute significantly to major open source technologies such as ClickHouse, PostgreSQL, Odyssey, WAL-G and others.
Since 2021, we’ve worked with over 100 companies performing analytics with various data tools, including Clickhouse and BigQuery, Redshift, MySQL, Postgres, and Kafka.
As a result, we created a data platform to specifically help any business build a modern end-to-end data stack and real-time analytics with fully managed open source technologies, like Clickhouse, Kafka, etc.
With our platform, data engineers can focus on what they love to build instead of spending time on tasks related to scaling up or down, installing updates, deploying additional software and other administrative tasks required around open source technologies.
As a company, DoubleCloud is a start-up incorporated in Germany (Berlin) and the United States (Boston).
We are currently over 40 people today, and the team is growing rapidly.
what you gonna do
Work directly with our customers and help them resolve technical issues and improve their experience with DoubleCloud.
Perform in-depth analysis and troubleshooting to resolve issues and incidents.
Ensure that customer satisfaction and ticket resolution meet the SLA.
Work in multicultural and geographically dispersed teams. Develop work procedures, technical and educational materials and animate the community.
What you will bring to the team:
Self-starting mindset. Ability to work in an independent, collaborative and fast-paced environment.
Hands-on experience as a Support Engineer, System Engineer, System Administrator, or Developer within a mid-size organization or ISV.
Proven experience in technical support and maintenance in a technology organization working with software products.
Bachelor’s degree in Science, Technology, Engineering, Mathematics or equivalent experience preferred.
Hands-on experience with AWS. Azure and GCP are a plus.
Understanding of PaaS/SaaS solutions
Understanding of cloud databases and managed services
Practical experience and passion for open source solutions.
Experience with ITSM and incident management tools such as HubSpot, Jira and PagerDuty.
Effective communication with local and geographically distributed teams across NA and Europe.
Willingness to learn and improve every day.
Excellent written and verbal communication in English.
We are here to create the best possible product and want our customers to get the most out of it. In order to achieve this goal, we work as a team in an agile startup-like rhythm. We help and inspire each other, try new things and learn new lessons. We are there for each other and ensure that each individual has everything they need to achieve their goals.
DoubleCloud is proud to be an Equal Opportunity Employer. Simply put, we don’t discriminate, which means we treat everyone with respect. Diversity, equity and inclusion are not only important to our talent team, but are the core principles of DoubleCloud.
We’re a global, diverse team full of positive vibes, and we like it that way.
Advantages and Benefits
To reward our employees for the great work they do, we offer several perks and benefits, including:
25 days vacation plus 3 paid sick days per year
Benefits of the cafeteria at 2000 czk per month
Contribution to Pension Plan and Life and Accident Insurance
Meal vouchers at (100czk per day)
Brand new office in the center of Prague (Prague 1), with free snacks, drinks and a welcoming atmosphere!
Defined opportunities to have a real and valuable contribution on the evolution of our new team
As a new team, you can be sure that we will roll out new rewards and opportunities as we grow.
Contact or share this job description with someone who might be interested.
Benefits of the position
Launch of a brand new project
Corporate events and teambuilding
Contributions to sports, cultural or leisure activities
Courses and training
Meal vouchers or meal contribution
Pension or life insurance contributions